Our Services

We fully understand that we are frequently dealing with sensitive issues while recovering the delinquent accounts. We always take a thoughtful, friendly and courteous approach. Our aim to recover the debt owed to you while at the same time we also ensure better business relationship protecting the interests of our clients.
The principle behind this is that our clients have outsourced their accounts receivables operations to us in order to increase their internal efficiencies, giving management more scope to focus on servicing their client’s needs.
Therefore, our focus is not being a debt recovery firm, but our objective is to become your collection partner by providing you with a stress free way of collecting your outstanding account receivables allowing the clients focus on core business activities.
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Services offered by us

  • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.
  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.

  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.

    • Our process

    While many other firms move rapidly towards the courts and legal recourse, we take careful and measured approach that gets results swiftly and in more cost- effective manner. We lay special attention to case study, evaluation and assessment, establishing communication with them and then planning a recovery with a case based strategy. We are not tied down to a particular method of collection.


    Rendezvous:

    • Negotiate payment plans.
    • Respond to customer inquiries.
    • Persuade customers diligently to pay past due amounts.
    • Collaborate with accounts receivables staff regarding collection of payments.
    • Develop alternative payment plans with help from A/R department.
    • Advise customers on alternative payment plans.
    • Create repayment schedules based on customers’ financial situations.
    • Retain customer loyalty while initiating processes for collection of payments.
    • Maintain and update record of customers from whom collections are made.
    • Deal with customers diligently, courteously and professionally while collecting payments.

    Decision Process:

    • Scrutiny of debt documentation Contingent assessment Validate approach to reconcile & resolve
    • Persuasion, influence & negotiations Plan of action & strategy
    • Performance Review & Reporting
    • Status Report

    Closure:

    • Settlements Acceptance of receivables
    • Processing N O C , Billing & Receipt of fees
    • Closure

    While evaluating the process we considered following points:

    • Ours is a pre-legal professional collection service.
    • All claims and / or demand for dues are unique.
    • We will review and report proceedings and updates to you at each stage about progress of the claims.
    • During the process of collection debtor may pay or otherwise satisfy debt.
    • Clients would notify us immediately on receipt of payments against claims.
    • When we receive payment, the same would be forwarded to client immediately.
    • We adhere to the highest standards of ethics and will comply with all state and Central government laws.
    • Due to uniqueness of handling each claim, time frames are thoughtfully and purposely omitted.